Cancellation Policy
Life happens, and sometimes travel plans need to change. Here’s how cancellations and amendments work for bookings made with us.
1. Cancellation Timeline
Unless otherwise stated in your specific booking confirmation, the following timeline applies:
- More than 30 days before arrival: You may cancel or amend your booking free of charge, subject to availability.
- 15–30 days before arrival: Cancellations or amendments may still be accepted, subject to availability, though an administrative fee may apply.
- Less than 14 days before arrival: Cancellations made within this window are non-refundable.
2. No-Shows
If you fail to arrive on your scheduled date without letting us know in advance, this is treated as a no-show. In this case, 100% of the booking value will be forfeited.
3. How to Cancel or Amend
All cancellation or amendment requests must be submitted in writing via email. This helps us process your request accurately and keep a clear record for both parties. Please include your Reservation Number when reaching out.
4. Amending Instead of Cancelling
If your travel dates change but you’d still like to stay with us, let us know as early as possible — amendments are often easier to accommodate than cancellations, especially outside the 14-day window.
5. Cancellations Due to Circumstances Beyond Our Control
In the event of severe weather, rough seas, natural disasters, government restrictions, pandemics, or ferry/boat disruptions, normal cancellation charges may not apply. Where possible, we’ll offer an alternative travel date or resort credit at management’s discretion, rather than a straightforward cancellation.
6. Activity-Specific Cancellations
Snorkeling, diving, and other water-based activities may be cancelled or rescheduled due to weather or sea conditions for safety reasons. We’ll always try to offer an alternative activity or a new time slot where possible.
7. Group & Family Bookings
For group or family holiday packages, cancellation terms apply to the booking as a whole unless otherwise agreed in writing at the time of booking. If only part of your group needs to cancel, please contact us directly to discuss your options.
8. Right to Amend This Policy
We may update this Cancellation Policy from time to time. The most current version published on our official website will always be the one that applies.