Refund Policy
We know that plans don’t always go as expected, so here’s a clear breakdown of how refunds work when you book with us.
Payments Are Required in Full
To confirm any reservation, full payment must be made upfront. A booking is only considered secured once payment has been received and a Booking Confirmation with a Reservation Number has been issued.Refunds Based on Timing
Refund eligibility depends on how far in advance you let us know:More than 30 days before arrival:
Amendments are free, subject to availability. If a refund is requested instead of an amendment, please contact us directly to discuss options.15–30 days before arrival:
Amendments may be possible subject to availability, though an administrative charge may apply. Refunds at this stage are limited.Less than 14 days before arrival:
Unfortunately, no refund will be provided at this point, as resources, transfers, and activities have already been arranged on your behalf.
No-Shows
If you don’t arrive on your scheduled date and haven’t notified us in advance, this is treated as a no-show, and the full booking value is forfeited with no refund.Activities Affected by Weather
Snorkeling, diving, and other water activities are dependent on sea and weather conditions. If an activity is cancelled for safety reasons, we’re not able to offer a cash refund — but wherever possible, we’ll try to reschedule the activity or offer a suitable alternative during your stay.Force Majeure (Events Beyond Our Control)
In situations beyond our reasonable control — such as severe weather, rough seas, natural disasters, government restrictions, pandemics, or ferry disruptions — refunds may not be possible. Where we can, we’ll offer an alternative travel date or resort credit at management’s discretion.How to Request a Refund
All refund requests must be submitted in writing via email so we have a clear record and can process your request properly. Please include your Reservation Number and details of your original booking.Processing Time
Approved refunds will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.Right to Amend
We may update this Refund Policy from time to time. The most current version published on our official website will always apply.