Privacy Policy

Information We Collect

When you book with us or interact with our website, we may collect:

• Your name, contact number, and email address
• Identification details (such as passport or ID number) required at check-in
• Payment information needed to process your booking
• Special requests, dietary needs, or accessibility requirements you share with us
• Communication history, such as emails or messages exchanged with our team
• Photos or videos taken during your stay, where applicable (see Section 5)

Why We Collect It

We only use your information for legitimate purposes connected to your stay, including:

• Processing and confirming your reservation
• Coordinating boat transfers, meals, and activities included in your package
• Communicating with you about your booking, arrival, or any changes
• Meeting legal and regulatory requirements (for example, guest identification rules)
• Improving our services and guest experience
• Sending you relevant updates or offers, where you’ve agreed to receive them

How We Protect Your Information

We take reasonable steps to keep your personal information secure and only accessible to staff who need it to do their jobs — such as our reservations, front office, and operations teams. We do not sell your personal information to third parties.

Sharing Your Information

We may share your details with trusted third parties only where necessary, such as:

• Boat transfer or activity partners needed to fulfil your package
• Payment processors handling your transaction
• Government authorities, where required by law (for example, guest registration requirements)

We do not share your information for marketing purposes with outside companies without your consent.

Photography & Media

From time to time, we may take photos or videos around the resort for promotional use on our website or social media. If you’d prefer not to appear in any of these, simply let our Front Office team know when you check in, and we’ll make sure to respect that.

Your Rights

You’re welcome to reach out to us at any time to:

Ask what personal information we hold about you

Request a correction if any details are inaccurate

Ask us to delete your information, where legally possible

Just contact our team directly and we’ll be happy to assist.

Data Retention

We keep your personal information only as long as necessary — for managing your reservation, complying with legal obligations, or resolving any disputes — after which it’s securely disposed of.

Compliance

Your information is handled in accordance with applicable Malaysian privacy laws, including the Personal Data Protection Act (PDPA) 2010.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be published on our official website.

Questions?

If you have any questions about how we handle your personal information, please don’t hesitate to reach out to us directly — we’re happy to help.